Information Associate

Position Information

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Position Information

Top Message Both current Ohio State employees and the general public may apply for this classified civil service position.
Message to Applicants
Number of Positions Available 1
University Title Information Associate
Working Title Client Services Specialist
Department VTH-Small Animal Reception
Department Location Columbus
Requisition Number 433715
Summary of Duties

The College of Veterinary Medicine, Veterinary Medical Center seeks a Client Services Specialist to join the Small Animal Reception team. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards. This position is full-time with a schedule of Monday through Friday, (five) 8-hour shifts. Shifts will be scheduled 9:00 am-5:30 pm. This position includes required holidays based on a team rotation. A background check is required prior to the start date.

Additional Information for Applicants:

Physical Requirements: Standing for long periods of time, exposure to animal dander and/or zoonotic diseases.

May required weekend, nights, and/or holiday hours.

Pre Employment Screening Requires the successful completion of a background check.
Required Qualifications

One year of experience (1000 hours of course work or training) in customer service or communications, including analyzing & interpreting information; six months of experience (600 hours of training) in operation of computer and related peripheral equipment; three months of experience (300 hours of course work) in information research & analysis.

Desired Qualifications

Experience with customer service or public relations; superb verbal and written communication skills desired; hospital setting; working knowledge of medical terminology and computer skills.

Target Salary $11.10 - $14.00 Hourly
Job Category Civil Service
Job Appointment (FTE%)

100.0

Full/Part Time Full-time
Temporary or Regular Regular
Posting Start Date 11/11/2017
Posting End Date 11/19/2017
Dept Contact Name Parkins,Lauren Mary Elizabeth
Dept Contact Phone 614/292-0656
Quick Link http://www.jobsatosu.com/postings/82719

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you related in any way to a faculty/staff member in the unit of the position for which you are applying?
    • Yes
    • No
  2. * What prompted you to apply for this position at The Ohio State University? Please select an answer below:
    • Referred by personal contact
    • Referred by OSU recruiter
    • Job/Career Fair
    • JobsatOSU.com
    • LinkedIn
    • Twitter
    • Monster.com
    • Columbus Dispatch
    • Dice.com
    • Professional organization
    • HERC (Higher Education Recruitment Consortium)
    • Local newspapers
    • Other
  3. * Do you have at least one year of experience (1000 hours of course work or training) in customer service or communications, including analyzing & interpreting information?
    • Yes
    • No
  4. * Do you have at least six months of experience (600 hours of training) in operation of computer and related peripheral equipment?
    • Yes
    • No
  5. * Do you have at least three months of experience (300 hours of course work) in information research & analysis?
    • Yes
    • No

Required Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter
  3. Other